11/20/2023 0 Comments Citrix receiver uninstall errorInstall and/or use a different browser (Internet Explorer or Firefox). This can also happen when you use Google Chrome. SolutionThis occurs when the java client is used instead of citrix ica client. Even if something goes wrong with your PC, you will not lose any files. In addition, central disk space is backed up by DICT. This works much faster in combination with Athena than saving to a local disk. Preferably store your data on central disk space: either on shared disk space (shares) or on your personal home drive (H-disk). You can no longer use "C:\" as a direct reference.įor example: \\client\C$\users\name\test.xls will replace C:\users\name\test.xls If this does not solve the problem, please contact the helpdesk.Īccess to the local C:\ drive is only possible via \\Client\C$\. You may have just changed your password and not all changes have been made across all systems. SolutionWhen logging in, the H drive on files or shares1 could not be connected. Your home-drive \\server\username (H:) is not available. Only firewalls that also block outgoing connections. Most firewalls therefore do not need to be adjusted. Note: To use Athena, no ports need to be opened to the client. Contact your system administrator.Ĭonnections from the client to our Athena servers on TCP ports 80 (HTTP), 443 (HTTPS) and 1494 (Citrix ICA Protocol) must be allowed. SolutionA firewall blocks the outgoing connection from your computer to the Athena servers. There is no Citrix MetaFrame server configured on the specified address. In that case you need to restart the computer, then connect the display and then open an Athena app.Ĭannot connect to the Citrix MetaFrame server. To do this, click on the circle for that option.Īnother cause could be that you have plugged in a extra display, after an Athena app was already opened. You will see a window with the font sizes. In the new window at the bottom left, click Display. Go to the Desktop (Windows 8.1: click on the Start screen on the Desktop tile). (up to 125% this works perfectly in Athena on an unrolled Latitude 7490). Or, without logging off, go via 'Settings' (Cog) to 'Ease of Access' and move the slider at the top of the letters Once you have done that, the new setting will take effect. You must now log out and log back into Windows. Use this slider to adjust the size to 100%. In the window that opens, there is a scroll bar under 'Change the size of text, apps and other items'. Use the mouse pointer to highlight an empty spot. You can adjust this in the following way: SolutionThe text size of all screens must be set to 100%. The image flickers and the mouse is not visible or flickers as well. Try to log in Athena again.Įrror messages when starting an application In this case, close all opened windows of your webbrowser and restart your browser. "ERROR: The Citrix Server reported an unspecified error.".Your username should not be left blank, please enter it. In case you don't remember your username and password you can contact the DICT Helpdesk (tel. In case your account dates back from 5 April 2007 or earlier, you need to change your password (only available inside the UGent network). If the problem persists, contact the helpdesk. Check if your "CAPS-Lock" en "Num-Lock" keys have the correct status.Ĭheck the spelling of your password by typing it discretely in a word processor like Wordpad or Notepad. Your password was not entered correctly. Please try again or contact the DICT Helpdesk." "ERROR: The supplied credentials were invalid.Error messages while logging on to Athena
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